![]() ![]() Items returned outside the return timeframe may not be approved for a refund. We advise you to choose a carrier that provides a tracking number. Please package your return items in a well-padded box to prevent damage in transit. ***Please note that the return acceptance doesn’t guarantee a refund or an exchange. Īll returns of online purchases must be mailed to the following address. If your return has been accepted***, please send the parcel with the Return Form (EN) / formulaire de retour (FR). In case you receive a wrong item, you have 7 calendar days upon receipt of your purchase to notify us.įor all returns, please send an e-mail to You’ll receive a reply within 3 business days. You are responsible for the shipping and handling charges of your returns unless the wrong item was sent by mistake. We will notify you by e-mail address associated with your account once your return has been processed. Items purchased online must be returned by mail to our Service Centre within 14 calendar days upon the receipt date indicated on the delivery service tracking system. Hera Beauty reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason. Original cash register receipt is required to process the exchange. Hair tool, such as irons and dryers, can be returned for an exchange within the warranted time if it’s a defect. Above items are not eligible for a return due to hygienic issues. Hera Beauty wants to ensure our customers the items they purchase are brand new. Cosmetics & tools (lipsticks, foundations, brushes, scissors, etc.). ![]() Items that could be worn (Wigs, Ponytails, Buns, Clip-in Hair, Leggings, Wig caps, etc.).Hera Beauty does not offer price adjustment for any product. Refund will be applied to the original method of payment. Items without proof of purchase will not be accepted for a refund or an exchange. No tearing, no bending, no untying, and no removing of any material included in the original packaging) for your return to be processed. Item and its packaging should not be tampered with in any way (ex. Returned items found to be used, damaged, not in their original state, or not in resalable condition will not be processed. The FINAL SALE ITEMS listed below are neither refundable nor exchangeable.Īll Items must be returned unopened in their original packaging with all tags intact. You can only exchange your in-store purchases at the store. If you are not satisfied with your purchase, you may return it for a refund for online purchases. We want you to be satisfied with your purchase, but if you decide to return, we’re here to help. Les renseignements figurant sur ce site Web sont fournis à titre indicatif uniquement. L'emballage ou la couleur du produit visualisé peuvent varier de l'emballage ou la couleur réels. ![]() Content on this site is for reference purposes only.Īvis de non-responsabilité: Veuillez noter que les fabricants peuvent modifier la list des ingrédients ou l'information sur leur emballage. The product packaging or product color may differ from what is displayed on the screen. Best used to create a clean slate allowing you to easily re-color hair or transition to a new shade.ĭisclaimer: Please note that manufacturers may alter their ingredient lists or information on their packaging. IDEAL FOR: Hair that has been colored with a regular, oxidative (mixed with developer) dye. This bleach-free and ammonia-free process means you can safely re-color your hair the same day. Color Oops Extra Strength Hair Color Remover is an easy and effective way to reverse undesirable hair color by shrinking the dye molecules, allowing you to simply wash them away.
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